Service

GuangDong Grasse Environmental Technology Co., Ltd. is a normative professional manufacturer for Scent machines and Scent oils with good reputation,
it including the Research & Development, Production, Processing, Cooperation, Sales, Maintenance.
We have comfortable, elegant, standardized, humane production workshop; Strict standards of product testing processes; Professional technical personnel and Harmonious labor relations between enterprises and employees.

Since established, Grassearoma focused on product design and development !Its unique designs and credible product quality won the high praise from dealers and consumers.
With many advantages,we can satisfy different consumers in the aesthetic needs & in the personality needs & in psychological needs and in practical needs .

1. Technical Training Service

To help user have a comprehensive understanding the products and daily use, maintenance and management, we will provide comprehensive, systematic training for the client-side technician or operator.

This training is including the installation, commissioning, operation and maintenance. Strive to make the user use it according to our training and system construction documentation can be independent management, operation, maintenance the whole system.

2. Guaranty and Warranty

Each part of the equipments will be strict inspected, to make sure the quality before package, and a minimum of fault rate. Follow the guidelines “fully protect the user’s investment and efficiency, fully meet the requirement of user and reduce their burden.”

a). Customer Satisfaction Surveys

Our company will organize satisfaction surveys according to customer feedback. During this survey, the user can propose any quality problem and opinions, the company will be listened modestly, treat and make record survey to customer problem then solved carefully for customers.

b). After-sale Service

The after-sale department will be in touch with the customer at the first time, effectively communicate with customers about the problems. For general failure problem, the after-sale team will solve by telephone or network remote ways in time. For unable to remove the sever faults problem, after-sale team will arrive on time to solve the problem.

c). Lifetime Service

Even though the roduct is beyond warranty period, we still provide paid on-site maintenance repair service, only charge the basic cost. While users can still get free maintenance technician team of regular service instruction, remote technical assistance and other services.

1. Sales Team:23 Staffs

2. Marketing Departments:8 Staffs.

3. Production lines: 65Staffs